Privacy Policy

We deeply appreciate the trust you place in us. That's why we're committed to providing you with the highest standards for secure transactions and safeguarding your privacy. Please take a moment to review the following statement to understand our practices regarding information gathering and dissemination.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using or accessing our Website.

By using the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Here at Muun Home, we prioritize your privacy and the protection of your valuable information. This Privacy Policy pertains to ‘www.muunhome.com’. To ensure you can enjoy our services without interruption, we may collect and, in certain circumstances, disclose information about you. To better protect your privacy, we're providing this notice to explain our information practices and the choices you have regarding how your information is collected and used. If you have any questions or concerns about this privacy policy, please reach out to our Customer Support Desk at Support@muunhome.com.

1. Information We Collect
When you use our Website, we collect and store your personal information provided by you from time to time. Our goal is to provide you with a safe, efficient, smooth, and customized experience. This enables us to offer services and features that align with your needs and customize our Website to enhance your experience. Additionally, we collect information about your web browser, IP address, time zone, and cookies installed on your device. We also gather information about the individual web pages or products you view, referral websites or search terms, and your interactions with the Site. This collected information is referred to as “Device Information”.

We collect Device Information using various technologies:

- “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier.
- “Log files” track actions on the Site and collect data like your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

We may automatically track certain information about you based on your behavior on our Website. This information helps us conduct internal research on our users' demographics, interests, and behavior to better understand, protect, and serve them.

If you transact with us, we collect additional information such as billing address, credit/debit card number, expiration date, and/or other payment instrument details, as well as tracking information from checks or money orders.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information.

Where possible, we indicate which fields are required and which are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

We use the Order Information we collect to fulfill orders placed through the Site, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising relating to our products or services. We use the Device Information we collect to help screen for potential risk and fraud (especially your IP address), and generally to improve and optimize our Site.

2. Notification of Modifications and Changes to Terms & Conditions and Privacy Policy
We reserve the right to change the Terms and Privacy Policy from time to time without any prior notice to you. Your continued use of the site signifies your acceptance of any amendment to these terms. We advise you to regularly review the Terms of Service. If you do not accept any modifications or amendments to the Terms, you may terminate your use of this website immediately.

3. Sharing of Your Data
We share your Personal Information with third parties to help us use it, as described above. For example, we use Shopify to power our online store and Google Analytics to understand how our customers use the Site. We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

4. Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through various platforms.

5. Our Disclosure of Your Information
Due to existing regulatory environments, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. However, we do not sell or rent any personally identifiable information about you to any third party.

6. External Links on Website
The website may contain hyperlinks to other websites, content, or resources. We have no control over any websites or resources provided by other companies or individuals. We are not responsible for the availability of external sites or resources and do not endorse any advertising, products, or other materials on them. We are not liable for any loss or damage incurred by you as a result of using external sites or resources.

7. Security
We treat data as an asset that must be protected against loss and unauthorized access. We use various security techniques to protect such data from unauthorized access. However, "perfect security" does not exist on the Internet. Any security breaches beyond the control of our standard security procedures are at your sole risk.

8. Your Consent
By using the Website and/or providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy.

9. Grievance Officer
The name and contact details of the Grievance Officer are provided under the Terms and Conditions in accordance with the Information Technology Act 2000 and rules made thereunder.

10. Disclaimer
We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the website and the Internet generally.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.